Warranty & Support

Warranty & Support

Pure Steam Supply provides pre-sale sizing and compatibility guidance. Product warranties are provided by the manufacturer unless otherwise stated.

Manufacturer warranty
Warranty terms vary by brand and product. We can assist with documentation and guidance, but warranty approval and coverage decisions are made by the manufacturer.

Before you purchase
Most warranty issues we see stem from incorrect sizing or incompatible components. If you’re unsure, request sizing help before ordering.

Support
For help with sizing, compatibility, product selection, or post-purchase questions, contact us:

• sales@puresteamsupply.com

• (760) 300-8903

• Hours: 0800-2000 PST

Warranty claims
If you believe an item is defective:

1. Email support with your order number

2. Include photos/video and a description of the issue

3. We’ll advise next steps and coordinate with the manufacturer when appropriate