Returns & Exchanges

Returns & Exchanges

Because steam shower components must be compatible and often cannot be resold once opened or installed, returns are subject to approval.

Return eligibility
Accept returns for defective products only

Return process

1. Contact us at support@puresteamsupply.com with your order number and reason for return

2. If approved, we will provide return instructions

3. After inspection, an approved refund will be issued to the original payment method

Return shipping & fees
Return shipping costs are the responsibility of the customer unless the return is due to our error. Restocking fees may apply depending on the brand and product condition.

Damaged or incorrect items
Inspect your shipment upon delivery. If your order arrives damaged or incorrect, contact us within 48 hours with photos so we can resolve it quickly.